Shipping policy

GHEEK BEAUTY

Shipping Policy

Last Updated: April 22, 2026

All orders are shipped from New Jersey, USA. Please review the information below for details on shipping rates, handling times, and carrier policies. Applicable shipping options and costs will be presented for your review at checkout.

1. Shipping Rates

Shipping rates are based on your destination and order subtotal (calculated after any coupons, discounts, or points are applied, before any shipping cost is added). The table below summarizes available rates. You will be given all applicable options at checkout.

Ship-To Region Order Subtotal Shipping Cost
All 50 US States $10–$49.99 USPS or UPS, carrier-calculated in real time
All 50 US States $50+ FREE
Puerto Rico $10+ USPS or UPS, carrier-calculated in real time

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2. Handling Time & Processing

Shipping and Transit Time Infographic

Orders are processed, shipped, and delivered on business days: Monday–Thursday (excluding weekends and major holidays). Please allow 2–4 business days for processing, depending on product availability and order volume.

2.1 How Handling Time Is Calculated

The first business day is determined by when your order is placed (all times Eastern Standard Time):

  • Orders placed by 11:59 AM EST — first business day is the next business day.
  • Orders placed after 12:00 PM EST — first business day is two business days later.
  • Orders placed between 6:00 PM Friday and 7:00 AM Monday — Tuesday will be the first business day.

For example, an order placed Thursday after 12:00 PM EST may not ship until Wednesday morning of the following week.

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3. Transit Times

USA: On average, 5–10 business days. Delays may occur during the holiday season.

Canada: On average, 6–10 business days, though customs processing may occasionally cause longer transit times.

Please note: We generate a tracking number when we prepare your label for shipping. The generation of a tracking number does not mean your order has shipped yet — it means we have printed the label and are preparing your package. Please use your tracking link to monitor your shipment's status.

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4. International Orders

International orders outside the USA may attract additional customs duties, taxes, and fees upon entry to your country. These charges are the sole responsibility of the customer. If a package is refused by your country's customs department and returned to us, the original shipping cost is non-refundable. Please be aware that customs-related delays are possible and beyond our control.

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5. Shipping to Canada

5.1 Duties & Taxes

Canadian customers are responsible for any additional customs duties, taxes, and fees assessed upon entry into Canada. These charges are determined by Canadian customs authorities and are not within our control.

5.2 Returned Packages

Canada may not release your package without payment of applicable duties and taxes. Packages may also be returned for other reasons. If your package is refused by customs or returned to us for any reason, the original shipping cost is non-refundable.

5.3 Delivery Time

We do not guarantee a specific delivery timeline. Because we are located in New Jersey — relatively close to Canada — delivery is typically within one to two weeks. However, unexpected delays can and do occur.

5.4 Shipping Rates

We ship to Canada via USPS Priority Mail International. Shipping rates are determined directly by USPS and are outside of our control. You may enter your address at checkout to see the current live USPS rate before completing your order.

5.5 Border Pickup Option

Many of our Canadian customers who live near the border ship their orders to a UPS Store in the United States for in-store pickup. UPS Stores generally hold packages for up to 5 days before returning them to sender. If you plan to use this option, you must contact the specific UPS Store directly in advance to confirm they will hold your package and to let them know your expected pickup date. As UPS Stores are individually franchised, policies may vary — many are willing to extend the hold period if asked. Please confirm details directly with your chosen location.

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6. How Shipping Cost Is Calculated

Shipping charges are based on both weight and distance. All orders ship from New Jersey, USA. Our carriers have implemented increased rates reflecting current fuel costs, which are outside our control.

We do not profit on shipping — in most cases we do not even fully recover our shipping and packaging costs. We package each order carefully using recycled and biodegradable materials whenever possible to protect these handcrafted products during transit.

Unlike many online retailers who offset shipping costs by raising product prices, we price our products as competitively as possible and present you with transparent, carrier-calculated shipping options at checkout. Flat rate and free shipping thresholds are calculated based on your order subtotal after all applicable discounts are applied.

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7. Package Didn't Arrive

When we ship your order, we send an email with tracking information. When your package is delivered, we send a second notification. If you believe your package was not received, please contact us within 14 days of the expected delivery date. We are unable to know a package wasn't received unless the customer contacts us, and we will then follow up with the carrier on your behalf.

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8. Package Delayed

Please allow up to 10 business days from the date of your order for delivery before considering a package delayed. While we understand delays are frustrating, carrier delays caused by circumstances beyond our control — including holiday volume — are to be expected at certain times of year.

We are not USPS or UPS. Once your package leaves our facility, delivery timing is in the hands of the carrier you selected. For the fastest resolution, please check your tracking number and contact the carrier directly before reaching out to us.

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9. Package Arrived Damaged

If your package is damaged in transit, we will reship your order at no cost to you using the same shipping method. Please contact us at hello@gheekbeauty.com with your order number and photos of the damaged packaging and products so we can process your replacement promptly.

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10. Order Returned to Us

If your package is returned to us by the carrier due to transit damage, we will reship it at no additional cost to you. If your package is returned due to an incorrect shipping address or other issues related to your delivery location, you will have two options:

  • Option 1: Accept a refund, minus the original shipping cost.
  • Option 2: Pay the shipping cost again to have the package reshipped to a corrected address.

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11. USPS Information

USPS Logo

Please note: We require signature upon delivery on any USPS package valued over \$200.

11.1 Late or Missing Mail

Please contact your local Post Office first — they can address most concerns. If you need to escalate, you may email USPS directly with as much detail as possible; they typically respond within 24 hours.

11.2 Flat Rate Shipping

USPS Flat Rate shipping is priced based on box size, not weight, and typically delivers in 3–5 business days (not guaranteed; delays are possible). Flat Rate boxes deliver to mailboxes, mail slots, PO Boxes, APO, and FPO addresses. We offer this option as a cost-saving measure. If we determine during packing that your items cannot safely fit in the selected Flat Rate box, we will contact you to arrange an alternative shipping option.

11.3 USPS Priority Mail

To estimate transit time from our zip code 08016 to your location, please visit USPS.com. Please note that all delivery times are estimates and are not guaranteed.

11.4 Informed Delivery & Signature Confirmation

Certain products require signature confirmation for delivery. If you are enrolled in USPS Informed Delivery with Electronic Signature confirmation, you waive your right to a refund or replacement should your package go missing.

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12. UPS Information

For estimated UPS Ground transit times from our facility to your location, please refer to the UPS Ground Shipping Map below. Visit UPS.com for full details and additional shipping options.

UPS Ground Shipping Map

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Questions About Your Order?

Gheek Beauty — A Pure Indian Foods Brand

Address: P.O. Box 296, Princeton Junction, NJ 08550

Email: hello@gheekbeauty.com

Phone: 1-877-LUV-GHEE (1-877-588-4433)

Website: gheekbeauty.com

© 2026 Gheek Beauty. All Rights Reserved.